Customer Support/ Help
For general queries please check our Frequently Asked Questions Section below ⬇️ or you can reach our Customer Happiness Team via WhatsApp or email us at support@styleyn.com.
Timing: Monday - Friday, 10 AM to 6 PM (Usual Response time - within 2 hours)
Frequently Asked Questions
Shipping, Returns & Exchanges
Once your order has been dispatched, you will receive a shipping confirmation email/message containing tracking details. You can also track your order here
It depends on where you are. Orders from India will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 5-12 days. Delivery details will be provided in your confirmation email.
Returns/exchanges are easy.
To return/exchange your order click here.
We regret to inform you that we are unable to process returns for items received more than 7 days after the delivery date.
Once you've submitted a return request on our app or website, our pickup partners will arrange to pick up your order within 2 working days after the request is approved. Once we receive confirmation of a successful return pickup or delivery, we will initiate the refunds within 3 working days. Please note that the refund cannot be initiated until the return pickup or delivery is complete and we receive confirmation. It takes 6 working days to initiate the refund to a gift card.
For prepaid orders, refunds are initiated directly to the original payment source.
For cash on delivery (COD) orders, refunds will be issued as Styleyn store credits only. Bank or UPI refunds are no longer available for COD orders.
For gift card orders, refunds will be credited back to the gift card. Please note that gift card refunds cannot be sent to any other payment source.
For any combination of the above scenarios, all refunds will be processed in the same proportion in which the payments were received, including partial refunds.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with our payment partner for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad to help you.
After the refund is initiated, please allow up to 15 business days for the refund to be processed and credited to your original payment method, depending on your bank or payment provider. Please note -
1. that the refund cannot be initiated until the return pickup or delivery is complete and we receive confirmation.
2. Additionally, please be aware that processing times can vary depending on your bank or payment provider, and may extend beyond the 7-10 business day window. If you have not received your refund after 15 business days, please contact our customer support team for assistance.
Sometimes, it may take longer than usual for the returned product to reach our warehouse, which could cause a delay in the refund process.
Yes, we gladly accept exchanges for different products or styles, subject to availability, within our specified exchange window. To initiate an exchange, please visit the Returns/Exchange Page
Payment Adjustment (If Applicable): If the new product's price is higher than the original item, you will be prompted to pay the difference through the secure payment link provided or COD. If the new item is cheaper a refund for the price difference will be processed.
Delivery is free! Once your item is stitched, it is sent by our delivery service to your place, and we guarantee that your package reaches you within seven days of your order. Once it passes our quality check, it is carefully packaged in biodegradable materials and sent to you. Who knows, maybe you'll receive a coupon or a free item as a 'thank you' for shopping with us!
We assure you that all our products sold are brand new and 100% genuine. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he/she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided. Requests for returns/exchanges are accepted provided we are intimated about the request within 7 days of delivery of the products. The product cannot be returned in conditions that indicate that this product has been used, washed, ironed, or tampered with in any way. The pickup details will be provided to you when the reason for return is confirmed with us.
We currently offer shipping within India only. We're working on expanding our reach, so stay tuned for updates!
Shopping With Us
Styleyn stands out in the fashion industry due to its commitment to sustainability, craftsmanship, and inclusivity. The brand uses organic materials and ethical practices, ensuring transparency, fair wages, and minimal environmental impact. Styleyn offers a wide range of sizes from XS to 5XL, making fashion accessible to everyone. They combine fast fashion trends with sustainable methods, providing unique, high-quality designs at affordable prices. This blend of eco-friendliness, ethical production, and inclusivity makes Styleyn unique.
For more details, visit Styleyn's About Us page.
Yes, Cash on Delivery is available for all orders in serviceable PIN codes.
Becoming a Styleyn member unlocks significant advantages, including earning and redeeming Eco Points – one for every rupee spent – enjoying free shipping and returns, and participating in sustainable initiatives. Members also gain access to custom sizing and exclusive offers. Styleyn fosters community growth through its referral program, rewarding members for introducing friends. Additionally, the program features VIP tiers, granting progressively enhanced benefits to loyal customers based on their engagement and spending. These tiers unlock increasingly valuable perks, such as higher Eco Point accrual rates and even more exclusive offers, solidifying Styleyn's commitment to rewarding customer loyalty and promoting eco-conscious shopping.
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. Members may also look into custom sizing options.
Custom sizing with Styleyn allows you to request a change for either the length or waist measurement of your piece. No other requests can be made, as our pattern makers and tailors work hard to create perfect garments for all. You can measure your waist or length and fill in the request while you're making your order. If the change can be made, we will be sure to change the fit. Custom size requests can only be made once, and items with altered sizes cannot be returned or refunded.
All of our products are ethically made, with environment-friendly processes. The little leaf icon on our product pages indicate that we ensure the sustainability of that product. If you have any more questions about how we make our products and packaging, visit our blog pages about Styleyn, sustainability, and our efforts.
Absolutely! Any information you give us is securely stored and will not be granted to any third parties.
Your payment information is processed securely. We do not store card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, RuPay, Paytm, UPI, PhonePe, Buy Now Pay Later, Net-banking, Card EMI, Wallets and more.
Cash On Delivery Available.
Cancellation and Modifications
To cancel, Please head over to our WhatsApp support before it gets dispatched, also feel free to reach us at support@styleyn.com.
We won't be able to take the cancellation request once the order is dispatched. If you still don't want to receive the order, you can refuse the package at the time of delivery.
- Once the order has been canceled, it usually takes us up to 3 working days to initiate the refund process; please note it takes 7 working days to initiate the refund to a gift card.
- For Prepaid orders: Refunds are initiated directly to the source account.
- For Gift card orders: Refund will be sent back to the gift card. Please note that gift card refunds cannot be sent back to any other payment source.
- For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.